Scope Of Service

Welcome on ngurumahtours.com website (hereinafter referred to as the “website”). The terms and conditions below (hereinafter referred to as “Terms and Conditions”) apply to the whole website, to all its parties, its subsidiaries and to all the websites that mention these terms and conditions.

The website is owned and operated by Ngurumah Limited, with its head office at Sentrim 680 Safari’s Nairobi.

Through our website, we (ngurumahtours.com) provide an online accommodation & transportation booking platform through which users of temporary accommodation (Safari’ss, apartments, villas, lodges, camps, bed and breakfasts, known collectively as the “accommodation(s)”) can book their tour packages , rooms and tour services for booking, and through which visitors to the website can book such rooms & services. By making a booking through ngurumahtours.com you enter into a legally binding agreement with the accommodation provider or tour operator at which you book. We only act as an intermediary to facilitate the booking. In the case of prepayment, we also manage the payment between you and the accommodation provider. The information provided by us to visitors of our website is provided to accommodation providers and tour operators. Accommodation providers and tour operators are given access to a portal through which they can manage and are responsible for information about their accommodation and travel, including rates and availability. As such, while we try to ensure that all information on our website is accurate at all times, we cannot guarantee accuracy and hence cannot be held responsible for any inaccurate information or non-delivery information. Nor can we be held responsible for any interruptions, breakdown, repair, upgrade or maintenance of our website. Our website is not, and should not be considered a recommendation of the quality, value, service level or rating of any services availed by the accommodation providers or Safari’s operators.

Services provided are exclusive of park or any other entry or activity fees unless expressly stated in the package. Any issues related to accommodation, transport or activities will fall under the responsibility of the third party in charge (transport company, Safari’s, travel agency, or other party..).

Prices

Prices on ngurumahtours.com are highly competitive and contain no hidden charges. The price shown is the total price payable for the tour as advertised, including VAT and all other taxes (subject to change of such taxed). The Safari’s may offer optional facilities and activities at an additional charge.

We want to ensure you pay the lowest price possible when booking through ngurumahtours.com. We regularly check our prices vs competitors and show the “Best Price” icon against safaris where we believe we have the best price for the same combination of room type and Safari’s policies.

Privacy And Cookies

ngurumahtours.com respects your privacy. You can view our full privacy policy here.

Credit Card Or Bank Transfer

Online payments can be made with Credit or Debit cards through our secure third party online payment provider, Adyen. Cards which are accepted include Mastercard, and Visa, but will depend on your country of origin and the country of the accommodation you are booking.

Please note that depending on the cancellation policies of the package you are booking, refunds may not be possible in the case of cancellations or changes to your booking. Please carefully check the cancellation policies of packages before confirming your bookings.

We take measures to prevent and detect credit card fraud. In the event of credit card fraud most banks or credit cards bear the risk and cover charges associated with such misuse (sometimes subject to a deductible). If you believe you have been a target of credit card fraud on ngurumahtours.com, please contact us and we will assist wherever we can to minimise your losses.

Cancellation

By making a booking , you accept the cancellation and no-show policy , and any other terms and conditions specific to that package. The cancellation and no-show policy of package is made clearly available on our website prior to booking. We recommend that you ensure you have read the cancellation policy fully before completing your booking.

If you wish to modify or cancel a booking, please refer to the instructions laid out in your booking confirmation email, or contact our customer service by telephone, where we will be happy to help. Please note that depending on the cancellation policy of your chosen package, you may not be entitled to a full or partial refund.

Further Correspondence

By completing a booking, signing up or by voluntarily giving your personal details to one of our agents during a Ngurumah Tours event, including, but not limited to, promotional events, field activations and social media campaigns, you agree to receiving a) emails associated with finalising your booking, which may contain relevant offers from third parties, and b) emails asking you to review ngurumahtours.com and your accommodation and c) promotional emails, sms and push notifications from ngurumahtours.com or trusted partners. You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email info@jngurumahtours.com. Unsolicited commercial communication are sent to consumers at no cost. For more details on how we may contact you, please see our privacy policy.

Links And Third Party Websites

We may include links to third party websites at any time. However, the existence of a link to another site should not be considered as an affiliation or partnership with a third party or seen as a support of a particular website unless otherwise specified.

In the case that a user follows a link to another site, he/she does it at his/her own risk. We expressly decline all liability for any content, including information, products and services, available on third party websites.

The creation of a link to our site is strictly forbidden without our prior written consent. Additionally, we reserve the right to revoke our consent without notice or justification.

Some of our content is provided trough 3rd party suppliers and is subject to supplier’s T&C.

Ranking And Guest Reviews

The default ranking of Tours on our website is “most popular” of “recommended”. You may choose to rank Packages in other ways for your convenience such as “price” or “stars”. Please note that the default ranking uses an algorithm based on multiple criteria.

After your tour we may ask you to complete a guest review giving your feedback on your chosen accommodation. The information in this guest review becomes the property of ngurumahtours.com and may be used by us on the website to inform future guests of your opinion, for marketing of our website or specific accommodations and/or for any other purpose we see fit, for example on social media platforms, newsletters or apps.

We reserve the right to adjust, refuse or remove guest reviews at our discretion. The guest review should be regarded as a survey asking for your honest opinion, and does not include any offers or incentives.

Intellectual Property Rights

Unless otherwise stated, the technology and software required for our website or used by our website, and the intellectual property rights of content, information and material on our website, are owned by ngurumahtours.com, its parent companies, suppliers or providers.

ngurumahtours.com retains all rights, title and interest in and to all intellectual property rights, the look and feel (including infrastructure) of the website and service provided. Intellectual property rights include all guest reviews, original content and translated content. You are not entitled to copy, scrape, integrate, utilise, combine or otherwise use the content of the website without our express, written permission. To the extent that you would otherwise own any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to ngurumahtours.com. Any unlawful use will constitute a material infringement of our intellectual property rights (including copyright and database right).

Payment verification

Ngurumahtours Tours is constantly striving to reduce and minimize the effects of fraudulent credit card transactions. In this regard, we reserve the right to carry out random checks and the possibility of requesting a colored copy of the cardholders credit card and passport/national I.D. In such circumstances we will attempt to contact you, using the phone number and email address you provided at the time of the booking. In the event of not being able to contact you, your purchase shall be automatically moved to payment at Safari’s or cancelled. We also reserve the right to move your booking in payment at the Safari’s or cancel it in case the documents you transferred to us do not pass our security check. Also note that Ngurumahtours Tours cannot ensure the availability of the services until the purchase is duly processed. Please bear in mind that those controls are designed to protect our customers from fraudulent use of their credit cards on our website.

Miscellaneous

To the extent permitted by law, the provision of our services and these terms and conditions shall be governed by and construed in accordance with Kenyan law and any dispute shall exclusively be submitted to and arbitrated by the competent courts of Kenya.

These terms and conditions may have been translated from English into other languages. These translations are courtesy translations only and you cannot derive any rights from the translated version(s). In the case of any dispute over the content or interpretation of these terms and conditions, the English version will prevail and be conclusive (to the extent permitted by law). The English version of these terms and conditions is available by selecting the English language on our website, or will be sent to you in writing on request.
In the case that any provision of these terms and conditions becomes or is deemed invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such case, the invalid provision shall be enforced to the maximum extent permitted by applicable law, and you will agree to accept a similar effect given the contents and purpose of these terms and conditions.

Promotional Codes

Only one promotional code can be used per order. Promotional codes are not valid in conjunction with any other promotion. The promotional code allows you to receive a maximum of 100 Euros (or the equivalent local currency) as discount.

To use the promotional code on the Ngurumahtours Tours website, simply enter the code in the promotional code box at the checkout and click update before paying so that the discount is applied. The promotion code cannot be used after you’ve placed your order.

Ngurumahtours Tours reserves the right to vary these conditions of use or to withdraw promotional codes at any time.

Unless otherwise stated, and notwithstanding the communication channel used, all promotional codes and/or discount codes produced by ngurumahtours.com are only applicable to Safari’ss located in the following countries in Africa: Kenya, Uganda, Tanzania, Ethiopia, Zimbabwe, Zambia, Namibia, Malawi, Botswana, South Sudan, Djibouti, Nigeria, Rwanda, Ghana, Cameroon, Senegal, Ivory Coast, Algeria, Congo, Burkina Faso, Mali, Mozambique, Mauritania, Togo, Gambia, Cape Verde.

Occupancy Restrictions

In line with applicable local laws, certain restrictions on room occupancy might be applied by Safari’ss on ngurumahtours.com.

By making a booking on Ngurumahtours Tours, you accept to abide by all local laws and understand that National parks and Hotels are at liberty to offer their inventories according to the law.