Privacy Policy

We value your privacy!

Your privacy is important to you, and as a valued customer that means it is important to us. We are committed to protecting any personal information you entrust to us. This page describes how we use and will not use your personal information and how we use cookies on our website. From time to time we may change this information so please check this page regularly


What kind of personal information does ngurumahtours.com ask for?

When you make a booking with ngurumahtours.com, we will ask for your name, address, email address, telephone number. To make it easier to make and manage bookings, you can create an account so you don’t have to enter these details every time you use ngurumahtours.com.If you choose to pay online, we will ask for your payment information via our secure online payment provider, Adyen. We know that your credit/debit card information is very sensitive, so unlike other booking websites, we don’t share it with our accommodation partners.

We will also gather information in the background when you visit ngurumahtours.com. This may include your IP address, device type, internet browser, operating system, location and certain settings. All of this is so that we can make sure we’re offering you the best service we can.



What does ngurumahtours.com use your personal information for and who do we share it with?

Bookings:

We use the information you give us to manage your bookings, and to share some of it with the accommodation provider so that they know who to expect.

Customer Service:

Giving the best customer service possible is very important to us. We use your information to make sure we serve you as well as we can. If we work with 3rd parties as part of our customer service we may share your information with them (e.g. if you ask us to book transport for you).

Account administration and personalisation:

We link all of your bookings to your account, using your information and booking history to allow you to manage your account in the most user friendly way possible. We may use this information to personalise your account and the way our website looks to you, to ensure it’s as relevant to your needs as possible.

Guest reviews:

We’ll use your information to contact you following a stay, asking you to rate the accommodation and our website to help future visitors to ngurumahtours.com.

Marketing activities:

We may use your information and booking history to send you newsletters and special offers relevant to you via email, sms and push notifications. Of course, you can choose to opt out of these at any time. We may also use this information to show a customised selection of offers and accommodation to you when you use our services. From time to time, we may contact you by phone to suggest offers we think would be of interest to you. We sometimes ask our customers to take part in market research. If you do so, any personal information gathered as part of the research will only be used with your consent.

Other communications:

There may be other times when we need to get in touch with you for specific reasons and will use your information in order to do this.Examples of this include: responding to specific requests or direct communications from you; contacting you to finalise, confirm or change a booking; asking you to review our services or those of our accommodation partners.

Fraud detection and prevention:

We are committed to keeping ngurumahtours.com as safe and secure as possible. To help us do that we may use your information for the detection and prevention of fraud, and other unwanted activities.Improving our services: We constantly analyse the way people use our services to improve our offering and the customer experience. To do this we use your information and data on how you use our services.

How does ngurumahtours.com use social media?

We use social media to promote and improve our services and those of our accommodation provider partners. When you click on a social media button on ngurumahtours.com, information is shared with your social media provider and may be displayed on your profile and/or shared with your network.We may enable you to sign in to ngurumahtours.com using your social media accounts. If

you choose to do this your social media provider will tell you which of your information will be shared with ngurumahtours.com before confirmation. ngurumahtours.com maintains pages and profiles on several social media platforms. If you connect to ngurumahtours.com the social media service provider may share your information with ngurumahtours.com. This information helps us to improve our services and tailor them to you.

When does ngurumahtours.com share your data with thirdparties?

Accommodation partners:

We share your relevant personal information (but not your payment card information) with the accommodation provider so they can know who to expect and prepare as per your booking. This may include names of those travelling, contact details, and booking preferences.Our parent and sister companies: ngurumahtours.com is part of a larger family of companies all operating under our investors (see About Us). In order to provide the best possible service to you and customers of our Sister and Parent companies, we may share information between them.

Third party service providers:

We may use third party service providers for some parts of our business, in which case we will share your information with them. These may include marketing/advertising companies, outsourced customer care, payment providers, analytics and consulting companies. These third party providers will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than for the specific work they do for us.

Our business partners and affiliates:

ngurumahtours.com works with a network of business partners and affiliates to distribute accommodation, including but not limited to, Tour Operators, Travel Agents, Airlines and Car Hire companies. In this case we may share some of the information associated with your booking with these partners so they can manage your reservation and for marketing purposes. In this case the use of your personal information will be subject to the terms and conditions of the business partner in question.

Competent authorities:

Where required to do so by law, we will share your personal information with government or investigative authorities (or any regulation having the force of law). Examples of when this might happen include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is deemed necessary for the prevention, detection or prosecution of criminal acts.

How does ngurumahtours.com use mobile devices?

We have a version of our website optimised specifically for mobile devices and a mobile app. The way we use and share your personal information when you access our site via mobile is much the same as for the regular website, with the addition that they may use location services to tailor the experience to where you are at the time.

Ranking And Guest Reviews

How does ngurumahtours.com use guest reviews you give us?

After your booking and stay with a ngurumahtours.com accommodation partner, we may contact you to ask for your feedback on ngurumahtours.com and/or the accommodation partner and/or the destination. If you complete a guest review you agree that we may use the review to inform future guests of your opinion and for marketing purposes. The way we use guest reviews is explained in more details in our Terms and Conditions.

Cookies

What are cookies?

A cookie is a small piece of information that a website places on your computer when you visit so that it knows something about you the next time you visit, or so that other websites know something about your browsing behaviour or the choices you make.

How does ngurumahtours.com use cookies?

At ngurumahtours.com we use several types of cookies:

Technical cookies allow us to adapt our website to each visitor to give the most user friendly service possible, make it function correctly, create your account and allow you to log in and manage your bookings. Without these the website wouldn’t work properly.

Functional cookies act to remember your preferences to save you time and effort on subsequent visits. For example they allow us to remember your language and currency preferences and the hotels and destinations you search for most.

Analytics cookies are used by our teams to continuously improve our website. They give us information about such things as how you reach and leave the website (which we use for marketing purposes), and how you interact with the website e.g. which pages you visit and for how long, and how you move around a page, where you click and scroll, what you search for etc. All of the information we gather

with analytics cookies is anonymous – it doesn’t tell us who you are.

Commercial cookies let us create effectively targeted marketing campaigns on other websites (“retargeting campaigns”) By using these we make sure that we only show you adverts for accommodation and destinations you are likely to be interested in based on what you tend to search and book.

How long do ngurumahtours.com cookies remain active?

Our cookies have varying lifespans, but last for no more than five years from the time of your last visit to our website. You can delete all cookies saved through your browser at any time by going to your browser settings.Can you recognise ngurumahtours.com cookies?Yes, you can identify ngurumahtours.com cookies in your browser settings.

Does ngurumahtours.com use third party cookies?

Yes, we use the services of trusted third party marketing and analytics companies. To enable their services, these companies need to place cookies. The companies we work with are committed to responsible business and data management practices and standards.If you wish to control the collection of data for analytical purposes by Google Analytics, visit the Google Analytics Opt-out Browser Add-on.

Who has access to ngurumahtours.com cookies?

Only ngurumahtours.com has access to cookies places by us. Where third parties have placed cookies, they have access to these.

How can you manage your cookie preferences?

You can set which cookies to accept and reject in your browser settings. Each browser’s settings menus will be slightly different but you can find out how using the browser’s help function.Opting out of receiving certain cookies may affect your ability to use some functions of our website. If you choose not to receive cookies it does not mean that you won’t be shown online advertising when you browse the web, it simply means those adverts won’t be able to be tailored to your preferences and behaviours.

Does ngurumahtours.com use web beacons

ngurumahtours.com may sometimes use web beacons in addition to cookies. A web beacon is a tiny image that is delivered to your computer either via a web page or an email. We may use these web beacons as part of our online advertisements to tell us whether people seeing the adverts then visit our website and if they then go on to make bookings. We may also use them to track the performance of partner websites and to analyse the traffic patterns of visitors.

Security

What security measures does ngurumahtours.com put in place to protect you and your information?

In accordance with data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information.We use appropriate systems and procedures to safeguard the personal information you give us. Our servers are protected by technical and physical restrictions on accessing and using the personal information they contain. Only members of our team who specifically need to use personal information have access to it. We will soon add a feature that will enable you to pay within the website without leaving it. When you pay by credit card, you are redirected to our third party online payment provider which is is an internationally recognised online payments provider that is PCI certified. ngurumahtours.com does not gather your credit card information.

Children

The services provided by ngurumahtours.com are aimed at adults aged 18 years and above. Our services may only be used by children with the consent of a parent or guardian. If we receive information from a child under 18 years of age, we reserve the right to delete it.

Contact

How can you control the personal information you give to ngurumahtours.com?

You have the right to review the personal data we keep about you. You can request an overview of your personal data that we hold by contacting us on info@ngurumahtours.com with the subject line Request for personal information.

To help us prevent fraudulent collection of personal information, please include a scan of your passport or identity card and ensure you send the email from the address linked to your ngurumahtours.com account (if you have one).If the personal information we hold for you is incorrect, we will update it upon your request. If you would like us to remove your personal information from our database please email info@ngurumahtours.com with the subject line Request for removal of personal information. Please bear in mind that we may need to retain certain information for legal and/or administrative purposes such as record keeping or to detect fraudulent or criminal activities.

Who is responsible for the processing and control of personal information on the ngurumahtours.com website?

ngurumahtours.com controls the processing and control of personal information on its website. ngurumahtours.com is part of Ngurumah Tours Limited and is registered in Kenya.



Terms and Conditions

Scope Of Service

Welcome on ngurumahtours.com website (hereinafter referred to as the “website”). The terms and conditions below (hereinafter referred to as “Terms and Conditions”) apply to the whole website, to all its parties, its subsidiaries and to all the websites that mention these terms and conditions.The website is owned and operated by Ngurumah Limited, with its head office at Githinji Investments, Chambers Road Nairobi.

Through our website, we (ngurumahtours.com) provide an online accommodation & transportation booking platform through which users of temporary accommodation (Safaris, apartments, villas, lodges, camps, bed and breakfasts, known collectively as the “accommodation(s)”) can book their tour packages , rooms and tour services for booking, and through which visitors to the website can book such transport & other related services. By making a booking through ngurumahtours.com you enter into a legally binding agreement with the accommodation provider or tour operator at which you book. We only act as an intermediary to facilitate the booking. In the case of prepayment, we also manage the payment between you and the accommodation provider. The information provided by us to visitors of our website is provided to accommodation providers and tour operators. Accommodation providers and tour operators are given access to a portal through which they can manage and are responsible for information about their accommodation and travel, including rates and availability. As such, while we try to ensure that all information on our website is accurate at all times, we cannot guarantee accuracy and hence cannot be held responsible for any inaccurate information or non-delivery information. Nor can we be held responsible for any interruptions, breakdown, repair, upgrade or maintenance of our website. Our website is not, and should not be considered a recommendation of the quality, value, service level or rating of any services availed by the accommodation providers or Safari’s operators.Services provided are exclusive of park or any other entry or activity fees unless expressly stated in the package. Any issues related to accommodation, transport or activities will fall under the responsibility of the third party in charge (transport company, Safari’s, travel agency, or other party..).


Pricing

Prices on ngurumahtours.com are highly competitive and contain no hidden charges. The price shown is the total price payable for the products & services as advertised, including VAT and all other taxes which are subject to change. The products & services may offer optional facilities and activities at an additional charge.We want to ensure you pay the lowest price possible when booking through ngurumahtours.com. We regularly check our prices vs competitors and show the “Best Price” icon against our products & services where we believe we have the best price for the same combination of products & services’ policies.

Privacy And Cookies

www.ngurumahtours.com respects your privacy. You can view our full privacy policy here. Payments can be made through: Credit & Debit Card, through our secure third party online payment provider; Bank Transfer or Online Wallet. Cards which are accepted include Mastercard, American Express, Diner and Visa, but will depend on your country of origin and the country of the accommodation you are booking. If paying through bank transfer, you will be provided with bank details and instructions of how to pay. Online wallets payments accepted are Paypal & Skrill.

Please note that depending on the cancellation policies of the package you are booking, refunds may not be possible in the case of cancellations or changes to your booking. Please carefully check the cancellation policies of packages before confirming your bookings.

We take measures to prevent and detect credit card fraud. In the event of credit card fraud most banks or credit cards bear the risk and cover charges associated with such misuse (sometimes subject to a deductible). If you believe you have been a target of credit card fraud on www.ngurumahtours.com, please contact us and we will assist wherever we can to minimise your losses.

Cancellation

By making a booking , you accept the cancellation and no-show policy , and any other terms and conditions specific to that package. The cancellation and no-show policy of package is made clearly available on our website prior to booking. We recommend that you ensure you have read the cancellation policy fully before completing your booking.If you wish to modify or cancel a booking, please refer to the instructions laid out in your booking confirmation email, or contact our customer service by telephone, where we will be happy to help. Please note that depending on the cancellation policy of your chosen package, you may not be entitled to a full or partial refund.

Further Correspondence

By completing a booking, signing up or by voluntarily giving your personal details to one of our agents during a Ngurumah Tours event, including, but not limited to, promotional events, field activations and social media campaigns, you agree to receiving a) emails associated with finalising your booking, which may contain relevant offers from third parties, and b) emails asking you to review ngurumahtours.com and your accommodation and c) promotional emails, sms and push notifications from ngurumahtours.com or trusted partners. You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from our emails and/or SMS. Unsolicited commercial communication are sent to consumers at no cost. For more details on how we may contact you, please see our privacy policy.

Links And Third Party Websites

We may include links to third party websites at any time. However, the existence of a link to another site should not be considered as an affiliation or partnership with a third party or seen as a support of a particular website unless otherwise specified.In the case that a user follows a link to another site, he/she does it at his/her own risk. We expressly decline all liability for any content, including information, products and services, available on third party websites.The creation of a link to our site is strictly forbidden without our prior written consent. Additionally, we reserve the right to revoke our consent without notice or justification.Some of our content is provided trough 3rd party suppliers and is subject to supplier’s T&C.

Ranking And Guest Reviews

The default ranking of Tours on our website is “most popular” of “recommended”. You may choose to rank packages in other ways for your convenience such as “price” or “stars”. Please note that the default ranking uses an algorithm based on multiple criteria.After your tour we may ask you to complete a guest review giving your feedback on your chosen accommodation. The information in this guest review becomes the property of ngurumahtours.com and may be used by us on the website to inform future guests of your opinion, for marketing of our website or specific accommodations and/or for any other purpose we see fit, for example on social media platforms, newsletters or apps.We reserve the right to adjust, refuse or remove guest reviews at our discretion. The guest review should be regarded as a survey asking for your honest opinion, and does not include any offers or incentives.

Intellectual Property Rights

Unless otherwise stated, the technology and software required for our website or used by our website, and the intellectual property rights of content, information and material on our website, are owned by ngurumahtours.com, its parent companies, suppliers or providers.ngurumahtours.com retains all rights, title and interest in and to all intellectual property rights, the look and feel (including infrastructure) of the website and service provided. Intellectual property rights include all guest reviews, original content and translated content. You are not entitled to copy, scrape, integrate, utilise, combine or otherwise use the content of the website without our express, written permission. To the extent that you would otherwise own any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to ngurumahtours.com. Any unlawful use will constitute a material infringement of our intellectual property rights (including copyright and database right).

Miscellaneous

To the extent permitted by law, the provision of our services and these terms and conditions shall be governed by and construed in accordance with Kenyan law and any dispute shall exclusively be submitted to and arbitrated by the competent courts of Kenya.These terms and conditions may have been translated from English into other languages. These translations are courtesy translations only and you cannot derive any rights from the translated version(s). In the case of any dispute over the content or interpretation of these terms and conditions, the English version will prevail and be conclusive (to the extent permitted by law). The English version of these terms and conditions is available by selecting the English language on our website, or will be sent to you in writing on request.In the case that any provision of these terms and conditions becomes or is deemed invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such case, the invalid provision shall be enforced to the maximum extent permitted by applicable law, and you will agree to accept a similar effect given the contents and purpose of these terms and conditions.

Promotional Codes

Only one promotional code can be used per order. Promotional codes are not valid in conjunction with any other promotion. The promotional code allows you to receive a maximum of 100 Euros (or the equivalent local currency) as discount.To use the promotional code on the Ngurumah Tours & Travel Limited website, simply enter the code in the promotional code box at the checkout and click update before paying so that the discount is applied. The promotion code cannot be used after you’ve placed your order.

Ngurumah Tours & Travel Limited reserves the right to vary these conditions of use or to withdraw promotional codes at any time.Unless otherwise stated, and notwithstanding the communication channel used, all promotional codes and/or discount codes produced by ngurumahtours.com are only applicable to Safaris located in the following countries in Africa: Kenya, Uganda, Tanzania, Ethiopia, Zimbabwe, Zambia, Namibia, Malawi, Botswana, South Sudan, Djibouti, Nigeria, Rwanda, Ghana, Cameroon, Senegal, Ivory Coast, Algeria, Congo, Burkina Faso, Mali, Mozambique, Mauritania, Togo, Gambia, Cape Verde.Occupancy

Restrictions

In line with applicable local laws, certain restrictions on room occupancy might be applied by Safaris on ngurumahtours.com.By making a booking on Ngurumah Tours & Travel Limited, you accept to abide by all local laws and understand that National parks and Hotels are at liberty to offer their inventories according to the law